Document Management Engagement Summary

Requesting and Imaging Medical Records
Our client’s core business is analyzing data included in patient medical records and making recommendations based on conclusions drawn from the analysis.  

To that end, Dasher mails correspondence, including medical records requests, follow-up requests, determination letters, and appeals results.  Our client requires same-day or 24-hour turnaround for this step in their process.

Correspondence requesting documents direct them to be sent to Dasher’s facility.  The medical records received by Dasher are immediately stored in our secure warehouse in a locked cage.   

Our client’s analysis is dependent on Dasher’s preparation, processing, indexing and imaging of the medical records. An average of 8,000,000 pages of medical records is imaged each year. 

Dasher’s production standards are as follows:  

Packages processed at intake per hour: 60
Records on CD processed per hour: 240
Records prepped per hour: 13
Records scanned per hour: 100

The medical records are stored securely and shredded in accordance with our client’s retention policies.