Outsourced Call Center Services for the Healthcare Industry

Dasher’s call center management
provides telephone outreach services that
maximize your opportunities to interact one-to-one.

We take – and make –
thousands of telephone calls on your behalf.

For more info contact us via our website
or call Sharon Ryan at (717) 234-3274

This includes:

  • HEDIS/care gap closure through preventive service reminders that promote the use of preventive health services available through the Medicaid program and educate users about the advantages of utilizing these services.
  • Customer/Member engagement strategies. Dasher:
    • Assists callers who need guidance.
    • Provides help desk services.
    • Maintains a toll-free telephone number to provide customer service and support for individuals seeking professional licensure in Pennsylvania.
    • Receives hard copy applications, reviews them for compliance with licensure requirements, and corresponds with candidates to assist with submitting completed licensure applications.
  • Call center staffed by experienced representatives who can educate, advocate, and project an image that’s consistent with your brand. They understand the imperative to reflect well on our clients.
  • Reports on call volume, content, and calls requiring follow-up for 90 days from the date of data breach notification mailings.