- HEDIS/care gap closure through preventive service reminders that promote the use of preventive health services available through the Medicaid program and educate users about the advantages of utilizing these services.
- Customer/Member engagement strategies. Dasher:
- Assists callers who need guidance.
- Provides help desk services.
- Maintains a toll-free telephone number to provide customer service and support for individuals seeking professional licensure in Pennsylvania.
- Receives hard copy applications, reviews them for compliance with licensure requirements, and corresponds with candidates to assist with submitting completed licensure applications.
- Call center staffed by experienced representatives who can educate, advocate, and project an image that’s consistent with your brand. They understand the imperative to reflect well on our clients.
- Reports on call volume, content, and calls requiring follow-up for 90 days from the date of data breach notification mailings.