Posted on July 06, 2020
We All Fall for It One of the key lessons in our computer training involves helping our team spot phishing attempts. Most people think they are too smart or computer-savvy to fall victim to an online informational predator. But even the best of us can unwittingly take the bait. I admit I fell prey […]Read More
Posted on June 29, 2020
Identity theft and the privacy of health care information are serious issues. If a hacker ever broke into your computer or your health information has ever fallen into the wrong hands, you know that the fallout can be devastating. To avoid these common dangers, we train our team all the time to be aware […]Read More
Posted on June 22, 2020
Communication- Cascade of Messages Communication is the lifeblood that pumps through our business’s circulatory system. Because of the way we manage, our senior teams frequently launch what we call “cascading” messages. These messages appear on the agenda of our teams’ regular meetings and roll down through all team members. These bite-size missives are […]Read More
Posted on June 15, 2020
As the COVID-19 shutdown endures, the anxiety it brings is rising like an uncontrolled fever. I understand. At Dasher, we are finding innovative ways to heal the hurt for our team. During this pandemic, people are feeling trapped in their homes. Trapped by their unpaid bills. Trapped by job losses. They are stressed […]Read More
Posted on June 08, 2020
Practicing kindness during pandemic underscores our humanity One of our team members is in poor health and lives alone in an apartment. Knowing this, one of her supervisors drove 45 minutes to her home to drop off bags of food and toilet paper, depositing the items safely outside her door. When she saw […]Read More
Posted on June 01, 2020
“I can’t breathe.” Those words, choked out repeatedly by a dying George Floyd, still run through my head. I have difficulty breathing when I see the footage of a Minneapolis police officer crushing the neck of a handcuffed man for more than eight excruciating minutes. The scene is so ugly that most […]Read More
Posted on June 01, 2020
Working remotely needn’t lack uplifting human contact It is easy to feel disconnected and distressed when you are working from home and taking note of the death toll from COVID-19. Where you once had a routine to follow, a place to go and a reason to get dressed in the morning, you now might […]Read More
Posted on May 25, 2020
Humor and Gratitude Jokes about the pandemic lock-down are coming fast and farcically on social media. If you follow the lines of humor, we are all stress-eating, working without pants, binge-watching Netflix and taking our laptops into the bathroom in the middle of Zoom meetings. While humor helps us endure this surreal time, I […]Read More
Posted on May 18, 2020
Cross-training and Continuous Learnings The new COVID-19 reality not only underscores the importance of frequent and close communication, but of cross-training. What if one of our team members falls ill with this highly contagious virus, or his parent, grandparent or child contracts it? We must support that member, learn to adapt and keep the […]Read More
Posted on May 11, 2020
Being available as a leader As we practice social distancing and work remotely, the danger of becoming an emotionally distant and unavailable leader is as real as the health threat from COVID-19. If your leadership style was mostly hands-off before the virus-induced lock-down, having employees work off-site might threaten to freeze daily communication channels […]Read More
