Posted on November 23, 2020
Finding Our Direction Managing people and processes can be like playing pinball. Leaders at the helm of a small business may bounce from issue to issue without a predetermined direction, crafting a randomized pathway each time. At Dasher, we have found that operations run much more efficiently and effectively when managers have a set […]Read More
Posted on November 02, 2020
How It Really Works Dasher team member Joe Leaks says that “Saving money was not always a common thing for my family growing up.” He then read the book by Robert Kiyosaki titled, “Rich Dad Poor Dad.” It completely shifted his paradigm on money and how he should use it. But he kept struggling to end […]Read More
Posted on October 26, 2020
Soft Touch during Hard Times Even with the most astute money management, there are times when life still sends us financial tremors that can add up to a debilitating earthquake. An elderly parent moves in, a child has a rare medical disorder, and on and on. That is when our Employee Assistance Fund enters the […]Read More
Posted on October 19, 2020
You’ve Been Gotcha’d! Our “Gotcha” program has its roots in many school classrooms, “good news” media teams, and Candid Camera. If someone sees a team member doing good, by living our Dasher values, that team member receives points for doing good. Points equal dollars. Team members can cash in their “Gotcha” points for cash or […]Read More
Posted on October 12, 2020
Financial Health A 2017 CareerBuilder survey showed that 78 percent of U.S. workers live paycheck to paycheck to make ends meet. Nearly three in four workers confess that they are in debt. These statistics came out even before COVID-19 upended our world, and I am sure they paint a far rosier picture of the state […]Read More
Posted on October 05, 2020
Health and Happiness We all know money can’t buy happiness. At Dasher, we have found that it’s our culture and non-traditional benefits that often do. The “pursuit of happiness” lies not only at the heart of our nation’s Declaration of Independence but in our mission statement. It guides our approach to every team member’s life […]Read More
Posted on August 31, 2020
Exit vs Stay Interview While nearly every organization conduct exit interviews for departing employees, we do something completely different. We hold “stay interviews.” We ask team members how we can help them do their job better, while they are still working with us. Then we are not blindsided by a harsh truth that we may […]Read More
Posted on August 24, 2020
Bad Luck? Maybe. Some team members who fail to live up to expectations may not be poor performers. They may just be having a streak of bad luck. We consider that possibility when we talk with them about their performance. For example, on a recent inbound call center project, one of our newest team members […]Read More
Posted on August 17, 2020
Coaching in the Workplace Even though COVID-19 may disrupt this year’s Major League Baseball season, the rules of the game can still help our team members at Dasher hit home runs. It can also help team members who are not consistently stepping up to the plate. We have high expectations for each team member. If they […]Read More
Posted on August 10, 2020
Listening to Understand vs. Listening to Respond When a once-reliable employee grows resentful or self-destructive, our listening has to be keen and judgment-free. We at Dasher live by the adage that everyone has two ears and one mouth because we should listen twice as much as we talk. And it’s no coincidence that the letters […]Read More
