News > Comedy and Tragedy in Training Our ‘Tribe’

Comedy and Tragedy in Training Our ‘Tribe’

Identity theft and the privacy of health care information are serious issues. If a hacker ever broke into your computer or your health information has ever fallen into the wrong hands, you know that the fallout can be devastating.


To avoid these common dangers, we train our team all the time to be aware of cyber-threats. We teach the hazards of free-WiFi and phishing, along with the sacrosanct restrictions of the current federal health privacy law known as HIPAA.


Augmenting these two main themes, our team members also improve through strength-building in business writing and reading comprehension, along with basic computer skills like Outlook and Excel, and conflict management. We endeavor to make the training entertaining and informative.


Team members also receive training in the Dasher Way, as I outlined in Chapter 3 of my book, The Talent Pool: How to Find and Keep Dedicated People While Making a Lasting Impact.


We aspire to be a tribe, as in Seth Godin’s book Tribes. We want our team connected to each other, their leader, and an idea.


In teaching everything from anti-harassment and anti-discrimination policies to yoga for wellness, it all begins with building trust in workers who may find it nearly impossible to trust.


But while these topics are serious business, our teaching methods often take on a far lighter tone.


We frequently employ humor to help team members learn and remember. When we laugh at a common predicament or tell a joke, it unites people of all ages and backgrounds. Laughter can break down barriers and allow people to process the seeds of a serious message.


This is why we conduct monthly trainings that are funny and entertaining. They employ people who get themselves into crazy situations by disclosing data or clicking on a link. These trainings are usually only three to five minutes, but their messages endure.


One training employs a game where team members must beat the “bad guy” to open an available computer. The race to the finish is something you will store in your memory banks for a long time.


I believe Mary Poppins had it right:  A spoonful of sugar helps the medicine go down.


And seeing our team members laughing and learning — these are a few of my favorite things.


Dasher is a data-driven, customer contact services operation with a focus on communicating complex messages to diverse populations. Specific capabilities include face-to-face communications provided by our field teams, customer engagement strategies provided by our call center and member engagement staff, and secure, complex, variable mailing services provided by our production team. Dasher is an experienced Minority, Women and Disadvantaged Business Enterprise (MWDBE) with a bestselling book, “The Talent Pool,” and is certified by AICPA with the SOC2SM Type2 data certification and validation.

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