News > Measuring Outcomes/Nobody Gets It Right the First Time
For each business function occurring at Dasher, we have separate scorecards to track weekly performance of our processes, including finance, marketing, production, and contact center operations. The scorecard for the Team Member Prosperity and Success Model is shown here.
Dasher tracks specific outcomes from each step of the Team Member Prosperity and Success Model. By continually monitoring and analyzing the results, the executive leadership team knows where to dedicate time and effort in developing new strategies and otherwise taking steps to improve the outcome.
We have a formal definition for each measure. We set a goal and track results monthly or more frequently as needed. Our goal for participation is Dasher’s Starter Emergency Fund is 75% and actual participation is currently even higher.
Of great importance to us are the measured results we seek from the Team Member Prosperity and Success Model that impact clients. Time sheet errors threaten the accuracy of client billing and cost center financial analysis and we teach extensively about the importance of tracking time accurately. Human caused quality events, lost work days, and call center performance impact Dasher’s ability to complete projects on time and correctly. We utilize the scorecard constantly to determine areas for improvement in the Team Member Prosperity and Success Model.
In our next blog entry, we will begin to explain Dasher’s process for identifying candidates for jobs who fit with our core values.
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You can also subscribe to Dasher’s video blog on LinkedIn, titled 90 Seconds. Each week we have a different guest talking about the importance of helping economically fragile workers be successful in their life and their career.