News > Soul training: Trauma-Informed Lessons for Life

Soul training: Trauma-Informed Lessons for Life

Trauma and Lessons

Because trauma affects everything we do, we incorporate an awareness of trauma into everything we do.

 

That is why our senior team has completed trauma education, and our training incorporates that sensitivity.

 

It may seem counter-intuitive, but though the pandemic has decreased our work volume, we continue training at the same level. The reason is simple: it helps our team members, especially those suffering the greatest trauma, focus on the future with optimism.

 

According to Crystal Brown, our Chief Culture and Engagement Officer, the Dasher culture even surprised her. Coming from the nonprofit sector, she assumed that the for-profit sector would be more callous or cutthroat. Once she joined our team, she was delighted to see that the Dasher culture embodies the goal of living a happy and healthy life, and that we remain invested in wanting the very best for everyone.

 

Because Dasher is trustworthy and transparent, team members have trusted the decisions being made, especially in this COVID-19 world.

 

Brown repeats one of CEO Sharon Ryan’s favorite lines: – “Do it afraid.”

 

Dasher wants team members to succeed, grow and thrive and will encourage them to take steps to do that even if it means facing their fears.

 

The Dasher culture is genuine, encouraging, supportive, inclusive, respectful and positive.

 

According to Brown, training has improved the team by increasing the self-confidence of team members and employee retention rates for the company that are well over 90%. The added bonus: Dasher is also able to deliver better service to clients. A happy team makes happy clients.

 

When we promote a call center agent to a team lead, for example, this is a win-win. Our team member grows, and Dasher retains a trusted, experienced associate.

 

When Dasher offers training for soft skills such as listening, conflict management and decision making, these skills help to improve how people work together. It also reduces stress and enhances satisfaction in the workplace and beyond.

 

Through programs such as the starter emergency fund, employee assistance program, and SmartDollar® (an online money management tool), Dasher demonstrates that we care through our actions.

 

These programs help meet our team members’ basic needs and empowers them to increase their economic stability.

 

As the old saying goes, “Teach me and I may remember; involve me and I learn.”  At Dasher, they can both learn and earn, evolve and improve.

 

Dasher is a data-driven, customer contact services operation with a focus on communicating complex messages to diverse populations. Specific capabilities include face-to-face communications provided by our field teams, customer engagement strategies provided by our call center and member engagement staff, and secure, complex, variable mailing services provided by our production team. Dasher is an experienced Minority, Women and Disadvantaged Business Enterprise (MWDBE) with a bestselling book, “The Talent Pool,” and is certified by AICPA with the SOC2SM Type2 data certification and validation.

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