Deliver legendary customer service:Do the little things as well as the big things that blow people away. Create extraordinary experiences they’ll tell others about. Mere customer satisfaction is for lesser companies.
Be a fanatic about response time:People expect us to respond to their questions and concerns quickly. This includes simply acknowledging that we got the question and we’re “on it” as well as keeping those involved continuously updated on the status of outstanding issues.
Pay attention to the details:From the spelling of a client’s name to the specific language of their proposal, details matter. Be a fanatic about accuracy and precision. Double-check your work. Get the details right.
Communicate to be understood:Know your audience. Write and speak in a way that they can understand. Avoid using internal lingo, acronyms, and jargon. Use simple explanations.
Create win/win solutions:It’s a two-way street. Put yourself in the other person’s shoes. Discover what they need and find a way to help them meet those needs while also fulfilling our own. Win/win solutions are more effective and last longer than win/lose.