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Employees Are Not Machines With Legs

Gail is a customer service representative. When she joined Dasher two years ago, she had been trying off and on for years to get her GED. It was a condition of her employment that she complete her GED within a year. Not only did she achieve that goal, she went on to enrolling college, where she is studying psychology and pursuing her long-time dream of becoming a Christian counselor. “The Talent Pool” pg. 85


This ongoing success story personifies to me so much about the culture of trust at Dasher. Here, we concentrate on making peoples lives better. For an organization to grow, the people in it must grow.


When I walk around Dasher – and I do often — I can tell you who is in a good place and who is not on that day. I know who is fighting stress at home, who isn’t feeling well, or who has a sick child at home.


Not only is this good ethics as a member of humanity; it’s good business. If you genuinely care about your employees, they will care about the work they do and feel they are a part of our Dasher community.


Dasher is a data-driven, customer contact, services operation with a focus on communicating complex messages to diverse population. Specific capabilities include face-to-face communications provided by our field teams, customer engagement strategies provided by our call center and member engagement staff, and secure, complex variable mailing services provided by our production team. Dasher is an experienced minority woman disadvantaged business enterprise (MWDBE) with a bestselling book, “The Talent Pool” and is certified by AICPA with the SOC2SM Type2 data certification and validation.

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