News > Speak Straight
In a company specializing in communication, Dasher team members’ interaction models positive, constructive, conflict-free dialogue. One way we do that is through straight talk.
When someone says something that confuses or concerns us, we deal with it immediately. When we see something we like, we share it.
And when we see something funny or phenomenal, we announce that too.
“Say what you mean, mean what you say, and don’t say it mean” is a guiding principle.
We “look for trouble” as we plan and implement projects. We examine from every perspective what COULD go wrong in a task. In that way, we prepare for everything and anything. We talk it through – every hypothetical, along with every possible solution.
Speaking straight is not the same as being brutally frank.
For example, politics is never an easy subject to discuss in a diverse workplace. If one team member voted for Candidate X, and that candidate is one who others find detestable, we cannot, should not, and will not judge someone. That judgment is unacceptable at Dasher.
You CAN say who you voted for. But we are cautious not to hurt someone with our opinion. We always consider the other person’s feelings. We share what is important to us but do not condemn what is important to others.
We speak honestly. We do not censor thought, but we say things that move the action forward. We do not go on a tangent, and we talk directly to those affected.
As part of our values to be caring and respectful, we banish gossip from the workplace. Gossip is kryptonite to a team. Banishing gossip makes being a team player and speaking straight easier. We do not say anything about someone that we would not say to them directly. We prohibit talking about someone in a way that is not helpful to them.
In a climate of mutual respect, it is a safe environment where everyone feels respected. Here it is easier to speak straight and not be hurtful. If someone feels hurt, we always return to our value to assume positive intent.
Praise, positivity, and honest appreciation go a long way to speaking straight.
Dasher is a data-driven, customer contact services operation with a focus on communicating complex messages to diverse populations. Specific capabilities include face-to-face communications provided by our field teams, customer engagement strategies provided by our call center and member engagement staff, and secure, complex, variable mailing services provided by our production team. Dasher is an experienced Minority, Women and Disadvantaged Business Enterprise (MWDBE) with a bestselling book, “The Talent Pool,” and is certified by AICPA with the SOC2SM Type2 data certification and validation.